If the correct email address has been entered and you have still not received an order confirmation email (also check your spam folder), the ticket purchase was not successful. The ticket purchase amount has not been debited or will be credited back to your account within the next 24 hours.
If an amount has been debited, we need the following information for further clarification, which can be sent to us below:
- Date and time of the ticket purchase (for TWINT payments, this information can only be found in the TWINT APP of the respective bank)
- purchase amount
- used Payment methode
- for credit card payments, the first 6 and last 4 digits of the credit card
- for TWINT payments, we need the transaction number, which can only be found in the TWINT APP of the respective bank.
Please note that it may take a few working days to process your request.